Client Case Study: Century 21 Tin Sang Property
Break free from reliance on third-party platforms, enhance enquiry transparency across the board,
and keep sales moving!
+40%
Improved lead management efficiency
+20%
Improved agent efficiency
+15%
Increased property transaction volume
Through MooneyBird’s digital management solution, Century 21 Tin Sang Property can effectively track enquiries and automate replies, making client data management clear and transparent while strengthening client confidence!
Brand background
Century 21 Tin Sang Property, a real estate agency specialising in Tuen Mun properties, had long relied on third-party property portals to publish property information. However, it was unable to obtain complete data on enquiry sources and agent performance, limiting the efficiency of its marketing and customer management. The team hoped to use data-driven management to gain a more precise understanding of WhatsApp enquiry sources and marketing performance, thereby optimising business workflows.
MooneyBirdHelping achieve goals
1. Track enquiries from property advertising platforms
Implementan enquiry tracking system, separately recording enquiry data from phone calls and WhatsApp. All WhatsApp enquiries are automatically imported into WhatsApp CRM system, ensuring the company can fully monitor enquiry activity while improving transaction transparency and client follow-up efficiency.
2. Intelligently assign agent tasks
Through CRM System’s automatic assignment mechanism allows enquiries to be assigned directly to suitable agents based on client needs and the company’s internal settings, ensuring every enquiry receives a fast and accurate response and significantly improving handling efficiency.
3. Automated reply messages
When clients enquire about a property via WhatsApp,CRM Systemwill immediately send an automated reply with relevant property information and agent contact details, while securely storing client data to ensure the transaction process is transparent and protected, further enhancing customer management capabilities.
MooneyBird'skey solutions
WhatsApp customer management system
website data tracking
AI programmatic advertising
SEO keyword optimisation
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