Client Case Study: Century 21 Tin Sang Property Break free from reliance on third-party platforms, enhance enquiry transparency across the board, and keep sales moving!

Implementan enquiry tracking system, separately recording enquiry data from phone calls and WhatsApp. All WhatsApp enquiries are automatically imported into WhatsApp CRM system, ensuring the company can fully monitor enquiry activity while improving transaction transparency and client follow-up efficiency.

Through CRM System’s automatic assignment mechanism allows enquiries to be assigned directly to suitable agents based on client needs and the company’s internal settings, ensuring every enquiry receives a fast and accurate response and significantly improving handling efficiency.

When clients enquire about a property via WhatsApp,CRM Systemwill immediately send an automated reply with relevant property information and agent contact details, while securely storing client data to ensure the transaction process is transparent and protected, further enhancing customer management capabilities.