[Hong Kong Economic Journal] AI voice property-search assistant launches

In recent years, Hong Kong people’s demand for searching properties online has surged, and real estate agents have had to respond to a large volume of customer enquiries. Delayed replies can mean missing out on potential buyers, making artificial intelligence (AI) highly useful. Local proptech company MooneyBird has launched Hong Kong’s first “AI voice property-search assistant” designed specifically for real estate agents. The product was jointly developed with AIVOICE, a start-up team incubated by the Hong Kong University of Science and Technology Entrepreneurship Center. Combining Cantonese voice technology and AI agent technology, it allows customers to chat by voice in Cantonese and instantly access the latest property listing information in the market.

The AI voice property-search assistant adopts a multimodal AI model developed by AIVOICE, combining automatic speech recognition (ASR), text-to-speech (TTS) and retrieval-augmented generation (RAG) technologies. After training on 20,000 hours of Cantonese speech data, the model is claimed to achieve a recognition accuracy rate of 95% and can recognise Cantonese as well as mixed Chinese-English sentences. The system connects to a database and large language model built by MooneyBird. The product also applies AI Agent technology, supporting multi-turn complex conversations and learning capabilities, dynamically providing customers with property listing options based on conversation records.

The solution can also be integrated with customer relationship management (CRM) and incorporate AI voice cloning technology. In simple terms, an agent only needs to record a voice sample of about one minute to generate a similar AI voice model, creating the interactive feeling of a “personal reply”. Century 21 (Pak Shek Kok Branch), a luxury property agency in the Tai Po district, has already used the AI assistant on its website to enhance customer service, reportedly increasing customer interaction rates by 30% within 3 months. Looking ahead, Eddie Lee, CEO of MooneyBird, plans to promote the AI assistant to more than 50 real estate agencies and is developing an interactive virtual avatar feature.

（Original article link:AI Property Agent｜AI voice property-search assistant launches）

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